GTA Incidencias
A Incidencias – Management software for requests, incidents, problems and complaints.

This application is focused on the registration and control of all customer requests, incidents and problems management. This solution is also aimed at the compliance of the ISO 9001 and ISO 20000 quality management systems standards.

A Incidencias allows the assigning of requests and incidents, the attaching of documents and mails to the incidents, the establishing of levels for the incidents care, the conversion of incidents into problems, the creation of mail templates by mail type, language, etc.