A CRM is an application for the management of incidents. It allows to manage incidents that can be reported through different channels: mail (integrated in the application), sms, facebook and voice. The application has been also developed in order to assign the customer service tasks depending on the language in which they have been reported.
The application makes possible to adapt the attention to the user’s level and counts on mail templates, mail massive assignations, a situation control system, etc. It also includes a novelties module to register all the relevant new information that must be relayed to certain users.